Uteck’s business development has been carefully planned to ensure specific objectives could be achieved. Current and prospective markets were analysed and immediate and perceived needs were identified and subsequently structured into the continuous improvement process. Management and staff can quickly respond to changes and trends in the marketplace and continually assess business capability to meet current and future demand.
As new technology is introduced, new equipment is assessed, along with additional product and service lines. Promotion and marketing material is continuously updated and location facilities assessed to ensure they continue to meet company and client requirements.
If management and staff need to be trained in new technical skills or management skills, appropriate training is part of the company’s commitment to excellence. Maintaining business image and reputation is paramount in the service industry and Uteck continues to set benchmarks in a highly competitive arena.
Clients have individual needs and Uteck has developed a comprehensive needs analysis that forms part of the initial investigation to identify and match product and services to meet clients’ expectations.
Products may need to be demonstrated and performance information supplied before a client feels comfortable with suggested options.
Uteck firmly believes in complete transparency and looks upon a demonstration as an opportunity to begin a trusted relationship. After the client is completely satisfied, contracts are negotiated and all arrangements are documented.
Uteck boasts skilled technicians specializing in network devices and standalone products, catering to areas spanning from Perth to Bremer Bay. The team provides the highest level of service back up expected from a market-leading supplier of office automation equipment.
Technicians carry out all ongoing maintenance of any devices during normal working hours. This single point of call is effective, saves clients’ time and frustration. If an incident happens outside of normal hours the client is requested to call the manufacturer who typically has a 24 hours 7 days a week response.
More extensive placements often require project plans to be developed to incorporate all the requirements of end-to-end delivery. The plan includes, but is not limited to; Identifying the client’s current and longer-term needs, choosing equipment for lease/purchase, ensuring any software has either been developed or modified, designing an installation program, arranging training, running tests, and developing a maintenance program if required.
If the client has several facility locations and devices are required in more than one, then Uteck installs one or more machines in a single location, conducts tests to get everything running correctly and simply sets all the other machines up the same and they are installed progressively. This ensures after installation, clients have the least amount of down time as possible.
Clients expect product consultants who can provide the whole package. Someone who can assess their needs, provide recommended and alternative options and be a one-stop solution to all their printing, photocopying, data storage and operational needs. Managing an account is an end-to-end process from initially analysing a client’s requirements, assessing their individual and network needs to understanding cost implications and cost recovery strategies.
Your decision to invest in our products ensures that your business enjoys the highest standards in technology. To maximise uptime and business productivity, we offer a comprehensive range of support options so that from the moment of installation, you receive optimum performance from your new solution.
We define clear contract governance, which ensures that our contracts are clearly understood by all parties, so there is no confusion, and no nasty surprises. Good contract governance is about the delivery of business benefits, well managed services, and a strong customer-supplier relationship.
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